Terms of Use

1. General Provisions

These Terms of Use (hereinafter referred to as the 'Terms') govern access to the sonarsense.io platform (hereinafter referred to as the 'Service'), provided by SONAR Limited Liability Company (LLC 'SONAR', INN 3666278212, OGRN 1263600003952, address: 394054, Voronezh, Shishkova St., Bldg. 142, Apt. 77, hereinafter referred to as the 'Company').

These Terms constitute a public offer in accordance with Art. 437 of the Civil Code of the Russian Federation. Registration in the Service and/or commencement of the use of the Service constitute full and unconditional acceptance of these Terms (Art. 438 of the Civil Code of the Russian Federation). If you do not agree with any provision, stop using the Service.

2. Service Description

SonarSense services are an ecosystem of AI-powered tools for analyzing sales conversations. The services include:

• sonarsense.io— web platform for analyzing uploaded or integrated call recordings via CRM/telephony. Speech recognition, sentiment and objection analysis, SQI assessment, recommendation generation.
• Sonar Assistant— desktop application for Windows and macOS (Apple Silicon) that captures the user's microphone and system sound in real-time, generating a conversation transcript and real-time prompts for the sales manager.

Applicable data processing rules and user obligations for each product are described in Privacy Policy and in the appendices: Sonar Assistant Terms, Sonar Assistant Policy.

3. User Obligations

The User agrees to:

• Provide accurate information during registration
• Ensure the confidentiality of your account access data
• Upload only call recordings for which there is a legal basis for processing under applicable law
• Do not use the Service for purposes contrary to the legislation of the Russian Federation
• Do not attempt unauthorized access to the Service systems

When using the Services to record or analyze conversations involving third parties, the User is solely responsible for ensuring the legal basis for recording and processing personal data. If notification or consent is required by law, organizational rules, agreements, participant jurisdiction, or the nature of the conversation, the User must notify participants and obtain necessary consent before processing begins. When capturing images of conversation participants, the User also verifies the legal basis for using the image in accordance with Art. 152.1 of the Civil Code of the Russian Federation.

The Company is not the operator responsible for initially obtaining consent from the User’s interlocutors and is not liable for the User’s failure to fulfill the obligations stated above.

4. Intellectual Property

All rights to the Service, including the software code, algorithms, design, trademarks, and documentation, belong to the Company. The User is granted a limited, non-exclusive license to use the Service in accordance with the selected plan.

Call analysis results (transcripts, scores, recommendations) belong to the user. The company does not claim rights to uploaded audio recordings and the results of their processing.

5. Data processing

The Company processes the user's personal data to fulfill this agreement (Clause 5, Part 1, Art. 6 of Federal Law No. 152-FZ of 27.07.2006 "On Personal Data"). By accepting these Terms, the user confirms they have read the Privacy Policy, which defines the procedure, purposes, and scope of personal data processing.

Data processing includes: collection, recording, systematization, accumulation, storage, clarification, extraction, use, transfer (provision), anonymization, blocking, deletion, and destruction – to the extent necessary for providing the Service.

By uploading audio recordings, the user confirms the legal basis for their processing, including the consent of the conversation participants where required by applicable law.

Special terms for data processing when using Sonar Assistant, including voice data processing, cases where it is considered biometric, and cross-border transfer of personal data, are described in Sonar Assistant Policy and, if legally required, are documented with separate consents (/consent/biometric, /consent/cross-border).

6. Limitation of Liability

The service is provided “as is.” The Company does not guarantee 100% accuracy of speech recognition or analysis. Analysis results are advisory and should not be used as the basis for legally significant decisions.

The Company is not liable for losses resulting from Service interruptions, data loss caused by circumstances beyond the Company’s control, or use of the analysis results.

7. Cessation of use

The User has the right to stop using the Service at any time. The Company reserves the right to suspend or terminate User access if these Terms are violated.

8. Applicable Law

These Terms are governed by the legislation of the Russian Federation. All disputes arising in connection with the use of the Service shall be resolved in the courts at the location of the Company.

9. Terms modification

The Company may amend these Terms. The current version is always available at sonarsense.io/terms. Continued use of the Service after the Terms are changed constitutes acceptance of the revised Terms.

10. Procedure and terms of service provision

10.1. Access to the Service is provided immediately after successful registration and (if a paid plan is selected) after payment confirmation.

10.2. The service is provided remotely via the Internet at sonarsense.io. Physical goods are not delivered.

10.3. Service provision region: Russian Federation.

10.4. The Service is available 24/7 except for maintenance periods, of which the Company notifies users in advance.

11. Payment and Refunds

11.1. Subscription payment for the Service is made through the secure payment gateway of JSC "T-Bank" (tbank.ru). Visa, Mastercard, and MIR bank cards are accepted, as well as payment via the Fast Payment System (SBP).

11.2. All prices are in Russian Rubles. The subscription cost is determined by the selected tariff plan and payment period.

11.3. When paying, bank card details are transferred directly to the T-Bank processing center via a secure channel (SSL/TLS). The Service does not process or store card details. The payment system complies with the PCI DSS standard.

11.4. The User has the right to submit a refund request within 14 (fourteen) calendar days from the date of payment. The refund amount is determined taking into account the services actually provided, the Company's documented expenses, and the requirements of applicable law. To request a refund, contact support by email support@sonarsense.io or by phone +7 995 039-89-22.

11.5. Refunds are issued to the bank card used for payment within 5–10 business days from the confirmation of the refund request.

11.6. When purchasing a paid subscription and the user agrees to auto-renewal, payment is automatically debited from the linked payment method at the end of the current paid period. The amount, exact date, and frequency of charges correspond to the selected tariff plan and are indicated during checkout.

11.7. The user can disable automatic subscription renewal at any time in their personal account in the section Settings → Subscription. If auto-renewal is disabled, access to the Service remains available until the end of the current paid period. Reactivation requires new explicit User consent specifying the amount and frequency of future charges.

11.8. For questions related to payment, please contact support: support@sonarsense.io, +7 995 039-89-22.

11.9. Automatic charges (recurring payments)

11.9.1. By activating automatic subscription renewal, the User agrees to regular charges for the subscription cost from the linked bank card. The amount and frequency of charges correspond to the selected tariff plan and payment period (monthly or annually) and are clearly indicated on the subscription checkout page before confirmation.

11.9.2. Charges are made automatically at the end of the current paid period. Before the annual charge, the User will receive a separate notification 7 to 14 calendar days in advance, indicating the amount, date, tariff, payment method, and procedure for disabling auto-renewal. If the amount, date, or frequency changes, an updated notification will be sent to the User in advance.

11.9.3. The user can disable automatic renewal at any time in their personal account in the section Settings → Subscription by clicking the 'Disable auto-renewal' button. The request is valid after confirmation by the Service in the interface. Additional inquiries by email or phone are not required.

11.9.4. After disabling automatic renewal, access to the Service is maintained until the end of the current paid period. No further charges will be made.

11.9.5. The user can delete the linked bank card in their personal account in the Settings → Subscription section. Deleting the card automatically disables auto-renewal.

11.9.6. After the initial failed charge, the Service may make up to 3 (three) additional attempts after 1, 3, and 7 days. If the bank ultimately declines the payment, no further attempts will be made until a new payment method is added and the User gives new explicit consent. A payment with an uncertain status is first verified with the payment provider. The User is notified of failed attempts, and paid access remains available until the end of the current period.

11.9.7. Refunds for unused subscription periods are possible in accordance with paragraphs 11.4–11.5 of these Terms. To process a refund, contact support: support@sonarsense.io, +7 995 039-89-22.

11.9.8. Bank card details are stored in the secure storage of the T-Bank processing center (PCI DSS Level 1). The Service does not have access to full card details.

11.10. Corporate Subscription (B2B)

For legal entities, a corporate subscription is available with the ability to grant access to employees. With a corporate subscription, a contract is concluded between the Company and the Customer. Data Processing Agreement in accordance with Part 3, Art. 6 of Federal Law No. 152-FZ.

12. Contacts

For questions related to these Terms, please contact: support@sonarsense.io